Terms & Conditions

This Guide

This guide has been designed to ensure that you receive the very most from your membership with us.  This guide contains useful information and answers some of the most frequently asked questions.  If there are any questions you still have, please contact a member of staff at the club, telephone 01268 522954 or email

Opening Hours

We are open weekdays from 6amâ€"10.30pm (Gym closes at 10pm) and from 8am to 8.30pm at weekends.  These times may vary over Christmas, New Year and Bank holidays - please check at reception the opening hours for these days.

How do I check in?

On joining Club Kingswood, you will receive a membership card which you need to hand to the receptionist to register your chosen activity.  On arrival at the club please have your membership card ready.  We also have a Mobile App which will have an integrated electronic membership card.  If you do not have your card, or lose your card please tell the receptionist on duty.  All guests and visitors must also check in at reception with you.

Clothing

We advise to wear comfortable sports clothing when exercising, plus ankle supporting trainers.

In the Gym, no jeans, soiled work clothes or flip flops are allowed, and suitable trainers must be worn at all times. 

Playing Squash or Racketball, shoes with non-marking soles are required. 

In the Bar - Smart casual clothing at all times, no pre-worn and sweaty exercise clothing allowed or vests.

How do I make a Class or Racket Court booking?

Bookings can be made up to 7 days in advance.  We recommend that you pre-book your Racket Courts and Classes in advance to ensure your place. 

You can make a booking over the phone by calling 01268 522954, in person or online on our website www.clubkingswood.co.uk You are welcome to participate in 'back to back' classes and courts; however, you cannot book the second class or court in advance.

Squash & Racketball Courts

The Club has 7 Squash & Racketball courts, available from 6am to 10.00pm.  Each Squash or Racketball session is 40 minutes in duration and may be reserved up to 7 days in advance.  Rackets may be hired from reception for £1.00 and balls can be borrowed or purchased.  During peak times (being 4.20pmâ€"9.00pm) courts are only bookable with 2 players and no roll-on courts are allowed to be booked in the peak times.

Where can I leave my things when I come to the Club?

We provide lockable lockers in both changing rooms.  They take £1 coins to lock which you get back when the locker is opened.

You cannot leave your belongings in the lockers overnight

How can I find out what is happening socially?

All notice boards throughout the Club are updated on a regular basis.  Social events are also published on our web site www.clubkingswood.co.uk and our Facebook page www.facebook.com/clubkingswood/

Gym

We are confident that with the different packages we offer, we will be able to help you achieve your goals.  Free Instructor sessions when joining are designed to enable you to feel confident with the equipment you will be using and provide you with an individual program tailored towards your needs and goals, giving you real and lasting results.

Instructors and our Membership Services Team are on duty throughout the day should you have any questions or require any advice. 
Personal Training sessions and nutritional consultants are also available upon request, at an additional cost.

Sauna & Steam Rooms

The Sauna and Steam rooms are located in the male and female changing rooms.  Both are created to provide the ideal opportunity to relax in a hot and humid atmosphere.  Operating at approximately 45 degrees centigrade with 100% humidity, the steam room cleanses the skin, aids circulation and relieves stress.  The saunas offer a dry heat, operating at approximately 90 degrees with only 15% humidity, again cleansing the skin, aiding circulation and easing tired muscles.  These facilities are available for members 16 years of age and over.  For the sake of hygiene, a towel or swimwear must be worn whilst using the Steam & Sauna areas.

Swimming Pool

The swimming pool can be accessed through both the men's and ladies' changing rooms and is 33ft long (10 meters).  The water temperature and water quality in the swimming pool is constantly monitored.  You must shower before using the Pool! Please check our pool timetable before you swim for any classes, or adult only times that may be on.

Sunbeds

The sunbeds are located in the male and female changing rooms.  They are controlled by tokens (5 minute per token) purchased from Reception.  The price for sunbeds are £5 for 5 minutes.  You can alternatively purchase a sunbed course, which allows 20 x 5-minute sessions for £80.00 (saving you £20).

Studio Classes

Here at Club Kingswood we have a wide range of classes on offer each week.  Please pick up a timetable from reception or have a look on our website www.clubkingswood.co.uk/classes.

Children and Juniors

Members and guests are reminded that whilst children and juniors are very welcome at the Club, there are certain time and facility restrictions.  Children are classified as under 16 years and may only use leisure facilities applicable to their age group.  They may only use the Club facilities between 9am and 6.30pm Monday to Friday, and from 10am - 6.30pm at Weekends.  They must be accompanied by an adult at all times, unless participating in a supervised activity.  However, children may play Squash & Racketball after 6.30pm at the weekends but must be accompanied by an adult at all times.

Fitness areasâ€"children under 16 are not permitted to enter the gym or studios unless supervised by a member of staff, or have a Family Gold Membership, available for 13 to 15-year olds.
These rules have been established to ensure that all families using these facilities can do so in a safe and enjoyable environment.

Bar & Restaurant

The Members the Bar and Restaurant offers a comprehensive range of alcoholic and non-alcoholic drinks, a varied wine list and an extensive menu from snacks to evening meals.

In the interests of all members and their guests we would ask you to observe the following standards in the bar, garden and whilst on the terrace.  All members are asked to register their guests at reception upon arrival.  Sports clothing is permitted in the bar areas, however please refrain from wearing the clothes worn during your workout.  Sports bags must be stored in the bag rack located opposite the entrance, or in a locker.  Smoking or Vaping is not permitted in any area of the club.  We would ask all members with children to be mindful of other members and their enjoyment. 

Families with children are welcome in the Bar & Restaurant as long as they are well behaved and follow the rules below. 

• After 6.30pm children under 16 are not permitted in the bar. 
• All children must be accompanied by an adult and remain seated. 
• Please do not allow your children to run around. 
• The stairs to the garden must be kept clear at all times.

Membership Rules

The following information has been produced to ensure that all members are assured of a comfortable and enjoyable experience on each and every visit. 
Although detailed in their nature, it is anticipated that for the majority of the Members there will be little or no need to refer to them.  They do, however, allow the Management of the Club to provide a service that we believe is second to none.

Name and Address
The name of the Club shall be ClubKingswood, hereafter referred to as "The Club".The address shall be Clayhill Lane, Basildon, Essex SS16 5JP
Telephone 01268 522954
e-mail:
Website www.clubkingswood.co.uk

Objective

• To run a club which we would be happy and proud to be a member of.
• To treat all members equally irrespective of their age, sex, size, or level of fitness / ability.

Constitution
The Club is a proprietary Club, the proprietor and sole manager of which is the Kingswood Sports Centre Limited.  The proprietor will provide all the Clubs facilities and everything necessary in accordance with these rules and regulations including the payment of all staff and other matters in connection therewith.

Subscription and Facility Fees
The Club shall have the right to change the scale of fees at any time by notification of any change on the Club notice board.

Membership Agreement

Please note that the monthly membership subscriptions are made by Direct Debit or Annual Payment only.

To cancel any membership we require 30 days' notice in writing.

Requests to cancel or freeze your membership must be submitted by email to or by completing a form available at Reception.

Cancellation by telephone requests will not be accepted.

Any joining fee and any administration fee paid is a non-refundable, non-transferable, one off charge, payable upon joining.  If a member leaves and then re-joins at a later date, a new joining fee may be payable at the rates prevailing at the time of re-joining.

All members agree to abide by the Club's rules and regulations.

Joint members are required to become individual members in the event of the "main" member terminating his/her membership.  This involves paying the monthly subscription at the individual rate rather than the joint rate.

Use of personal information is minimal, full details can be found in our terms and conditions. 

Right of Members

The member by paying his/her correct subscription shall be entitled to all the benefits and privileges within the qualification of his/her membership and shall be bound by these rules and other club regulation being in force at the time.

Liability of Members

The liability of members shall be limited to the amount of subscription and any other fees, or in case where damage is caused to Club property he/she shall be responsible for that amount as the Club may so direct.

Members-Special Provisions

Any member knowingly allowing another to use their card shall have their membership cancelled, with any remaining payments due immediately. 

Under no circumstances, shall intoxicating liquor be supplied to be consumed by any member under the age of 18 whilst on Club premises.  Any member so doing or aiding or abetting shall be liable to having his/her membership cancelled. 

The personal equipment of members is their own responsibility at all times. 

Any equipment left in the Club will be placed in lost property for a period of seven days and then be disposed of at the sole discretion of the club.

Guests

Members may introduce guests to the club by completing a guest card at reception upon arrival.  The guest fee is £10 per visit, and £5 for swimming.  No member shall introduce a guest who has been refused membership at the Club.  Members are responsible for the behaviour of their guests and shall not leave the Club before their guests. 

Car Parking

Our car park is for members using the facilities at the time of parking only.  Parking here whilst not using the club is not permitted.  Please ensure all valuables are out of sight.

Security

All persons entering the Club premises do so at their own risk.  The Proprietor accepts no responsibility for any loss or damage of property belonging to any member or his/her guest or for any personal injury.

Management

The Clubs affairs shall be managed by Alex Owen, the General Manager under the direction of the Chairman of Club Kingswood.  The Manager may at his discretion appoint committees and playing Captains to assist in the various sporting and social affairs of the Club.

Alteration and Interpretation of Rules

These rules may be altered, deleted or added to at any time at the sole discretion of the Club by publication on the Club notice board.  The Club, whose decision shall be final, shall determine any dispute or difference that may arise in the regard to the interpretation of these rules.

Closing of the Club

The Proprietor has the right to close the Club or certain facilities either on a temporary or permanent basis without prior notice and in such event, members will have no rights of claims against the club

Conduct

Members and theirs guest agree to abide by the club rules and are responsible for the conduct of their guests.

Membership will be cancelled if these rules are not adhered to.

Data Privacy

Processes using personal data:

Data is primarily collated to identify you and communicate with you as you use the facilities provided by the Club.  It is also stored for various processes in order to provide the services requested by the customer, these processes include:

• Joining.
• Class and court booking.
• Bar services.
• Processing payments.
• Your digital Photograph to confirm your identity when checking in

If you cancel your Membership at Club Kingswood

• No data will be processed and will only be stored for the purposes of retaining financial records and any other legal obligations.
• Data is collated to identify you (including your photograph, so that only authorized people utilize your membership) and no data is provided to any third party without your express agreement. 
• Membership data is stored and processed in the EZ system and is stored on their secure server in the UK

Club Kingswood App

• Members have the option to utilize an "app" provided by Netpulse Services.  Members utilize this service of their own free will and Club Kingswood accept no responsibility of data loss through an individual utilising their services.  We have taken every effort to ensure that data standards are of a relevant standard to protect the data entered by members and utilized by Netpulse services.

CCTV

• CCTV is used for the club and member security.  This data automatically deletes after 30 days